Last updated: 10.12.2025
This page sets out the General Terms & Conditions governing access to and use of the DroneTwins360 platform and services.
1.1 These General Terms & Conditions (“Terms”) govern access to and use of the DroneTwins360 platform, software, websites, APIs, processing engines, storage services, and related products (collectively, the “Services”), provided by Aviotix Ltd (“Aviotix”, “we”, “us”).
1.2 These Terms form a legally binding agreement between Aviotix and the individual or entity accessing or using the Services (“Customer”, “you”).
1.3 By creating an account or uploading data, Customer accepts these Terms.
1.4 If you enter into these Terms on behalf of an organisation, you represent that you have authority to bind that entity.
1.5 Enterprise Agreements override any conflicting provisions.
For the purposes of these Terms, the following definitions apply:
2.1 “Account” means a registered user profile created to access and use the Services.
2.2 “Authorised User” means any individual authorised by the Customer to access and use the Services under the Customer’s Account.
2.3 “Services” means the DroneTwins360 platform, software, websites, APIs, processing engines, storage services, and related products and services provided by Aviotix, as described in Section 1.1.
2.4 “Platform” means the DroneTwins360 application through which the Services are made available.
2.5 “Subscription” means a paid or free plan under which the Customer is granted access to the Services.
2.6 “Term” means the duration of the Customer’s Subscription.
2.7 “Input Data” means all data, files, and content uploaded or otherwise provided by or on behalf of the Customer to the Services, including without limitation drone imagery, EXIF and GNSS metadata, flight logs, GCP files, LiDAR data, videos, and any other uploaded materials.
2.8 “Outputs” means any results, deliverables, or materials generated by the Services from Customer Data, including all current and future formats of visualisations, processed files, reports, analyses, models, metrics, or other outputs, whether explicitly listed in these Terms or not.
2.9 “User Data” means account, profile, authentication, access, usage, configuration, and support-related data submitted by or generated through Authorised Users’ use of the Services, excluding Input Data and Outputs.
2.10 “Customer Data” means all Input Data, User Data, and Outputs associated with the Customer.
2.11 “Personal Data” has the meaning given in Article 4(1) of the GDPR and means any information relating to an identified or identifiable natural person.
2.12 “Processing” has the meaning given in Article 4(2) of the GDPR and means any operation or set of operations performed on Personal Data, whether automated or manual.
2.13 “Customer Personal Data” means any Personal Data included in Customer Data that Aviotix Processes on behalf of the Customer as Processor in accordance with the Data Processing Agreement (DPA).
2.14 “Integrity Engine” means Aviotix’s built-in antifraud, integrity, and metadata validation system that operates on Input Data as part of the Services.
2.15 “Downgrade” means a change from a higher-tier Subscription to a lower-tier Subscription.
2.16 “Grace Period” means any period of continued or limited access, remediation time, or opportunity to resolve an issue offered by Aviotix under a Subscription tier following, as applicable, a failed payment, cancellation, or storage overage.
2.17 “Retention Period” means the period for which Aviotix retains Customer Data following cancellation, failed payment, suspension, or termination, as described in Section 7 (and, for transparency, the Privacy Policy).
2.18 “Enterprise Agreement” means any separate written agreement, order form, statement of work, or enterprise schedule executed between Aviotix and the Customer that expressly states it overrides or supplements these Terms.
2.19 “Beta Features” has the meaning given in Section 19.
2.20 “Confidential Information” means any non-public business, commercial, or technical information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.
2.21 “High-Risk Use” means any use case where inaccurate Outputs, integrity assessments, or Service interruption could reasonably be expected to result in death, personal injury, significant property damage, material financial loss, regulatory enforcement, or legal disputes (see Sections 12.7 and 13.14).
2.22 “DPA” means Aviotix’s Data Processing Addendum, incorporated by reference into these Terms as described in Section 15.4.
2.23 “Privacy Policy” means Aviotix’s privacy notice published on its website, describing how Aviotix Processes Personal Data as Controller and providing transparency on retention and security.
2.24 “Cookies Policy” means Aviotix’s cookies policy published on its website.
3.1 The Services comprise all functionality, tools, and capabilities that Aviotix makes available on the Platform, whether now existing or developed in the future.
3.2 These may include, without limitation, any workflows, processing pipelines, analysis tools, storage services, outputs, or related features that Aviotix elects to provide.
3.3 Aviotix may change, update, or discontinue any part of the Services at any time, including by adding new features or retiring existing ones.
3.4 The Services are offered exclusively as Software-as-a-Service unless otherwise agreed in a separate Enterprise Agreement.
4.1 Eligibility. The Services are offered to (a) business customers acting in the course of trade, business, craft or profession (“Business Customers”), and (b) consumers aged 18 years or older (“Consumers”). By creating an Account or using the Services, Customer represents and warrants that it is either a Business Customer or a Consumer aged 18+.
4.2 Consumer definition. “Consumer” means a natural person acting for purposes wholly or mainly outside that person’s trade, business, craft or profession.
4.3 Business authority. Where Customer is a Business Customer, the individual accepting these Terms represents they have authority to bind the relevant entity.
4.4 Age restriction. Aviotix does not knowingly permit use of the Services by individuals under 18 years of age. Aviotix has no obligation to verify age beyond reasonable measures. If Aviotix becomes aware that an Account is being used by an individual under 18, Aviotix may suspend or terminate the Account.
4.5 Customer must provide accurate and complete account information and keep such information up to date.
4.6 Customer is responsible for safeguarding their login credentials and for all actions carried out under their Account, including those performed by Authorised Users.
4.7 Aviotix may suspend or terminate an Account that contains false, misleading, or incomplete information, or where misuse is suspected.
5.1 Customer may use the free tier or purchase a paid Subscription.
5.2 Subscriptions renew automatically at the end of each billing period unless cancelled.
5.3 Customer authorises Aviotix to charge recurring fees through Stripe, any other payment provider, or any payment method made available by Aviotix from time to time. Aviotix will provide reasonable advance notice before introducing or transitioning to any new payment method that materially affects the Customer.
5.4 Enterprise customers may alternatively pay via invoice, bank transfer, or other payment arrangements described in their Enterprise Agreement.
5.5 All prices exclude VAT, sales taxes, payment processing fees, bank transfer fees, or other applicable charges, unless stated otherwise.
5.6 Aviotix may adjust pricing for future billing periods with reasonable notice.
6.1 Voluntary Cancellation. Customer may cancel a paid Subscription at any time. Access to paid features continues until the end of the current billing period. After that period, the Subscription will not renew, and the Account will remain available unless: (a) deleted by the Customer; or (b) it reaches the retention limit defined by the Customer’s last active tier or Schedule 2 (Retention & Deletion) (whichever is shorter).
6.2 Non-Refundable Payments. Payments are non-refundable except as expressly stated in Sections 6.4, 25.2, 37.2, or where required by applicable law (including Schedule 1 for Consumers).
6.3 Downgrades. Downgrades take effect at the next renewal or billing period.
6.4 Refunds for Cause. If Aviotix materially breaches these Terms and the Customer terminates as a result, Aviotix will refund any unused, prepaid months.
6.5 Failed Payments (Involuntary Lapse). If a recurring payment fails, the Customer will retain access to the Services for the grace period applicable to their tier. If payment is not resolved within the grace period: Aviotix may suspend or limit access to paid features; the Account will remain available for reactivation; Customer may renew at any time before the end of Aviotix’s GDPR-compliant data retention period; access will not extend beyond the data retention period; Aviotix may apply a recovery or reactivation fee where such fee is disclosed in advance, is applicable to the Customer’s tier, or where the data is recoverable.
6.6 Account Deletion. Customer may request deletion of its Account through the Platform (or by contacting support where self-service is not available). Account deletion ends access to the Services and terminates the Subscription. (a) Deletion vs retention. Account deletion triggers deletion of Customer Data in accordance with Section 7 (Retention), subject to applicable legal obligations and lawful backup/archival cycles. (b) Effect. Once deletion is completed, Customer Data is no longer recoverable, except where retention is required by law. (c) Survival. Clauses intended to survive termination remain in effect.
7.1 Storage Limits. Storage limits and retention periods are defined by the Customer’s Subscription tier and Schedule 2 (Retention & Deletion). The Privacy Policy provides transparency only and does not amend the contractual retention terms.
7.2 Storage Overages. If Customer exceeds their storage limit, Aviotix will provide a grace period (as defined by the Customer’s tier) to upgrade the Subscription or delete data.
7.3 Post-Grace Actions. If the overage is not resolved within the applicable grace period, Aviotix may restrict uploads, limit access to certain features, or delete excess data with reasonable notice.
7.4 Temporary Files. Quick previews, cache files, or other temporary processing outputs may be auto-deleted at any time based on system performance, storage optimisation, or caching rules.
7.5 Retention After Cancellation or Failed Payment. After cancellation or a failed payment leading to suspension, Customer Data will be retained for the period set out in Schedule 2, or any shorter period disclosed for the Customer’s last active tier (whichever is shorter). The Privacy Policy provides transparency only and does not amend Schedule 2.
8.1 Customer must ensure they have all lawful rights, licences, and permissions to upload or provide Input Data, including drone imagery, geospatial files, videos, and any other data.
8.2 Customer must comply with all applicable laws when capturing, uploading, or processing Input Data, including GDPR, drone laws, aviation regulations, mapping regulations, export control rules, and copyright.
8.3 Customer must not upload or process: (a) illegal, harmful, abusive, or infringing content; (b) Personal Data for which they do not have a lawful basis under GDPR; (c) imagery of individuals captured without a lawful basis and, where required, appropriate notices/consents under applicable law; (d) data that violates national security, restricted-area, or airspace rules; (e) malware, viruses, or files intended to disrupt the Service.
8.4 Customer must not use the Services to generate fraudulent, misleading, manipulated, or synthetic content intended to deceive others, or to bypass, impair, or test Aviotix’s fraud-detection systems.
8.5 Customer is responsible for ensuring that all flight operations used to collect Input Data comply with applicable aviation laws, permits, and safety rules. Aviotix is not responsible for drone flight compliance or operational decisions.
8.6 Customer is fully responsible for the actions and omissions of all Authorised Users, including ensuring their compliance with these Terms.
8.7 Customer must not attempt to: (a) reverse-engineer, probe, analyse, or test the Services, fraud-detection systems, integrity modules, or any other part of the Platform outside of normal permitted usage; (b) bypass storage limits, processing limits, or security controls; (c) interfere with the performance of the Services.
8.8 Customer must promptly notify Aviotix if they become aware of any unauthorised access, breach, or misuse of their Account or Input Data.
9.1 Customer Ownership of Input Data. Customer retains ownership of all Input Data uploaded to the Platform and all intellectual property and other rights therein.
9.2 Aviotix Ownership of the Platform. Aviotix owns and retains all right, title, and interest in and to the Platform, the Services, and all Aviotix technology, including software, algorithms, models, workflows, antifraud and integrity systems, user interfaces, documentation, designs, trademarks, and related intellectual property, and grants Customer only the limited licence expressly set out in these Terms.
9.3 No Transfer of Intellectual Property. Nothing in these Terms transfers any ownership or intellectual property rights from Aviotix to the Customer, except for the limited rights expressly granted herein.
9.4 Customer Rights in Outputs. Subject to payment of all applicable fees and compliance with these Terms, Customer receives a worldwide, non-exclusive licence to download, use, share, publish, and commercialise Outputs generated from the Customer’s own Input Data.
9.5 Platform Improvements and Aggregated Insights. Aviotix may use aggregated, de-identified, and/or anonymised data derived from use of the Services (where reasonably possible) to operate, maintain, improve, and develop the Platform, provided that such use does not disclose Customer Data or identify the Customer or any individual.
9.6 Restrictions. Customer shall not: (a) claim ownership of any part of the Platform, Services, or Integrity Engine; (b) use Outputs or the Services to create datasets, products, or models intended to compete with the Platform; or (c) assign, sublicense, or transfer rights in the Platform except as expressly permitted under these Terms or the applicable Subscription.
9.7 Optional Data-Sharing or Marketplace Tiers. Where Customer voluntarily selects a Subscription tier that enables data-sharing, resale, or marketplace participation, Customer grants Aviotix the limited rights necessary to host, display, distribute, and commercialise such data in accordance with the selected tier and Customer-controlled settings.
10.1 Processing Licence. Customer grants Aviotix a limited, worldwide, non-exclusive licence to host, store, process, analyse, back up, and otherwise handle Customer Data solely as necessary to provide, secure, maintain, and improve the Services in accordance with these Terms.
10.2 Use for Model Improvement (Internal Only). Aviotix may use Customer Data in aggregated, de-identified, and/or anonymised form (where reasonably possible) to refine, calibrate, and improve its internal algorithms, detection models, and system performance. Customer Data will not be sold, shared with third parties for AI training, incorporated into external datasets, or publicly disclosed.
10.3 Derived, Statistical, and Aggregated Data. Aviotix may generate statistical, aggregated, or anonymised data derived from Customer Data or from use of the Services, solely to operate, secure, maintain, and improve the Services.
10.4 No Rights to Platform Improvements. Any improvements or derivative works arising from Aviotix’s processing of Customer Data are the exclusive property of Aviotix.
10.5 Termination of Licence. This licence ends when Customer deletes the relevant Customer Data, deletes their Account, or the applicable Retention Period expires.
10.6 Additional Optional Uses. Any use of Customer Data or Outputs beyond the purposes described in this Section 10 will only occur where the Customer provides separate, explicit, written consent.
11.1 Mandatory Module. The Integrity Engine is an essential and non-optional component of the Services. It operates automatically on all Input Data uploaded to the Platform.
11.2 Scope of Processing. The Integrity Engine performs operations including, but not limited to:
(a) GNSS metadata validation;
(b) timestamp and sequence consistency checks;
(c) manipulation and tampering detection;
(d) photogrammetry compatibility analysis;
(e) dataset integrity scoring;
(f) confidence and anomaly estimation.
11.3 Customer Authorisation. By uploading Input Data, Customer authorises Aviotix to perform these integrity, validation, and detection operations as part of the core Services.
11.4 Output of Integrity Checks. Integrity results may include alerts, warnings, confidence levels, scoring metrics, issue categories, anomaly detections, and other indicators generated by the Integrity Engine.
11.5 AI and Model Improvement. The Integrity Engine may use Input Data in aggregated, de-identified, and/or anonymised form (where reasonably possible) to refine or improve its detection capabilities, in accordance with Section 10 (Licence Granted to Aviotix). Such use is strictly internal and will not involve resale, external AI training, public disclosure, or sharing of Customer Data.
11.6 Probabilistic Nature and Limitations. Customer acknowledges and agrees that integrity assessments are probabilistic, not deterministic.
Results may include false positives, false negatives, or confidence variations depending on:
(a) the quality of Input Data;
(b) the presence or absence of metadata;
(c) environmental or technical capture conditions;
(d) variations in sensor behaviour or flight execution.
11.7 No Guarantee of Correctness. Integrity outcomes are provided “as-is” for informational and risk-assessment purposes only. The disclaimers and limitations in Sections 12 and 28 apply to Integrity Engine results and any decisions made based on them.
11.8 Customer Responsibility. Customer remains solely responsible for verifying any findings and ensuring that decisions based on Integrity Engine outputs comply with applicable laws, industry standards, and operational requirements.
12.1 Automated Processing. Outputs are generated automatically through photogrammetry, computer vision, machine-learning, and other processing pipelines based on the Input Data provided by the Customer.
12.2 Input Quality Dependency. Outputs depend entirely on the quality, completeness, and correctness of the Input Data.
Errors in sensor settings, GNSS drift, missing metadata, inconsistent lighting, flight paths, or camera parameters may affect the accuracy of Outputs.
12.3 Potential Distortions. Outputs may contain distortions, gaps, artefacts, or inaccuracies caused by environmental conditions, flight execution, sensor behaviour, metadata limitations, or other external factors beyond Aviotix’s control, including where there is insufficient image overlap or coverage for reliable reconstruction.
12.4 No Certification or Professional Advice. Outputs do not constitute certified surveying, geospatial, engineering, legal, or insurance-grade products and must not be relied upon as such.
12.5 Customer Verification. Customer must independently verify the suitability, accuracy, and completeness of all Outputs for their intended use, including safety-critical, commercial, or regulatory applications.
12.6 Customer Responsibility and Compliance. Customer is solely responsible for ensuring their use of Outputs complies with applicable laws, standards, industry regulations, and professional requirements.
12.7 No Reliance for High-Risk Use. Outputs must not be used for situations where inaccuracies could cause personal injury, financial loss, property damage, or legal disputes without independent professional validation.
12.8 Machine-Generated Limits. Customer acknowledges that Outputs are generated by automated systems, may involve probabilistic AI models, and may include false positives, false negatives, or estimation errors.
12.9 No Warranty on Accuracy. Without limiting Section 28 (Warranties and Disclaimers), Aviotix makes no warranties regarding the precision, correctness, completeness, or fitness of any Outputs, and disclaims responsibility for decisions made based on them.
Customer shall not:
13.1 Upload unlawful, infringing, or otherwise illegal content.
13.2 Upload Personal Data of identifiable individuals without a lawful basis or required consent under applicable data protection laws.
13.3 Use the Services to mislead, deceive, or commit fraud, including falsifying reports, evidence, or damage assessments.
13.4 Reverse-engineer, decompile, probe, bypass limits, or interfere with security, integrity, or access-control mechanisms.
13.5 Use Outputs, APIs, or Services to train or develop competing products, services, or AI models.
13.6 Provide third-party access to the Services, Outputs, or Account credentials except as expressly permitted by Aviotix or under a separate written agreement.
13.7 Manipulate or attempt to manipulate the Integrity Engine, confidence scores, fraud detection, metadata validation, or integrity results.
13.8 Introduce viruses, worms, Trojan horses, or any other malicious code intended to damage, alter, or interfere with the Services.
13.9 Use automated means (bots, scrapers, etc.) to access, extract, or collect information or data from the Services without express written permission.
13.10 Benchmarking and competitive analysis. Customer shall not publish or disclose any benchmarking, performance testing, or comparative analyses of the Services that are obtained through unauthorised access, disclose Aviotix Confidential Information, or present non-public metrics without disclosed methodology. Lawful internal evaluations and good-faith reviews are not restricted.
13.11 Remove, alter, or obscure any copyright, trademark, or other proprietary rights notices.
13.12 Upload material that is defamatory, obscene, sexually explicit, harmful, or otherwise legally objectionable.
13.13 Use the Services in a manner that infringes, misappropriates, or otherwise violates the legal rights of any third party.
13.14 Use the Services in connection with inherently dangerous activities or high-risk use cases.
14.1 Definition of Confidential Information. “Confidential Information” means any non-public information disclosed by one party to the other that is designated confidential or reasonably understood to be confidential.
(a) Customer Confidential Information includes Customer Data and business information.
(b) Aviotix Confidential Information includes the Platform, software, algorithms, models, source code, architecture, security measures, pricing, and non-public documentation.
14.2 Confidentiality Obligations. Each party shall protect the other party’s Confidential Information using at least reasonable care and use it solely for purposes of performing under these Terms.
14.3 Duration and Survival. Confidentiality obligations survive termination for five (5) years, except for trade secrets which survive indefinitely.
14.4 Exclusions. Confidential Information does not include information that is public, lawfully known, lawfully disclosed by a third party, or independently developed.
14.5 Compelled Disclosure. Where disclosure is legally required, only the minimum necessary information shall be disclosed.
15.1 Roles. Aviotix acts as Controller for account data and as Processor for Customer Personal Data processed through the Services.
15.2 Customer Responsibilities. Customer must ensure a valid legal basis for providing Personal Data and issuing Processing instructions.
15.3 Prohibited Data. Customer must not upload special category data or other highly sensitive data unless explicitly agreed in writing.
15.4 Data Processing Agreement. Processing is governed by the DPA, incorporated by reference.
15.5 Sub-processing. Customer grants Aviotix general authorisation to engage subprocessors under the DPA.
15.6 Conflict. In case of conflict, the DPA prevails.
16.1 Engagement of Subprocessors. Aviotix may engage third-party subprocessors as necessary to provide the Services.
16.2 Subprocessor Safeguards. All subprocessors are subject to written data protection obligations no less protective than the DPA.
16.3 Authorisation and Governance. Subprocessor governance is governed exclusively by the DPA.
17.1 No Guaranteed Uptime. The Services are provided on an “as available” basis.
17.2 Maintenance and Downtime. Planned maintenance may result in temporary unavailability.
17.3 Service Levels. SLAs apply only under separate Enterprise Agreements.
17.4 Changes to the Services. Aviotix may modify or discontinue features with reasonable notice where practicable.
17.5 Status Information. Availability information may be provided via a status page.
17.6 Service Credits. Paid Customers may request service credits for qualifying outages, subject to limits and conditions.
18.1 Security Measures. Aviotix implements appropriate technical and organisational security measures.
18.2 Customer Security Responsibilities. Customer is responsible for securing its credentials and environments.
18.3 Evolving Security Practices. Security controls may evolve over time.
18.4 Security Incidents. Aviotix will notify Customers of Personal Data breaches as required by law.
19.1 Beta Features. Aviotix may offer experimental or preview features.
19.2 Experimental Nature. Beta Features may be unstable or incomplete.
19.3 No Production Commitments. Beta Features carry no warranties or SLAs.
19.4 Changes and Discontinuation. Beta Features may be modified or discontinued at any time.
19.5 Use at Own Risk. Customer uses Beta Features at its own risk.
20.1 Ownership. Aviotix retains all rights in the Platform and Aviotix technology.
20.2 No Transfer of Rights. No ownership rights are transferred except as expressly stated.
20.3 Limited Licence to Use the Platform. Customer receives a limited licence to access and use the Platform.
20.4 Restrictions. Customer may not copy, modify, distribute, sublicense, reverse engineer, or create derivative works except as permitted by law or agreement.
21.1 Customer may submit comments, ideas, bug reports, or suggestions (“Feedback”).
21.2 Customer grants Aviotix a perpetual, royalty-free, worldwide licence to use Feedback for any purpose.
21.3 Aviotix has no obligation to use or credit Feedback.
21.4 Customer retains no ownership rights in modifications or new features based on Feedback.
22.1 Availability. API access is part of the Services and is only available under specific Subscription tiers or pursuant to a separate Enterprise Agreement.
22.2 API Credentials. API keys, tokens, and credentials are confidential and must be protected by the Customer. Customer is responsible for all activity conducted using its API credentials.
22.3 Usage Limits. Aviotix may impose rate limits, quotas, usage caps, or other technical restrictions on API usage at its discretion.
22.4 Enforcement. Excessive, abusive, or non-compliant API usage may result in throttling, suspension, revocation of API access, or other enforcement actions.
22.5 Restrictions. APIs may not be used to: (a) create or support competing products or services; (b) train or develop AI or machine-learning models except as permitted under Section 23; or (c) circumvent usage limits or security controls.
23.1 AI-Powered Services. The Services may use artificial intelligence, machine learning, statistical models, and automated analysis techniques as part of the core functionality of the Platform.
23.2 Internal Model Improvement Only. Aviotix may use Customer Data in aggregated, de-identified, and/or anonymised form for internal product improvement and will not attempt to re-identify the Customer.
23.3 Separate Agreement for Training or Reuse. Any use of Customer Data or Outputs for model training beyond internal improvement requires a separate agreement or consent.
23.4 Third-Party Restrictions. Customer Data and Outputs are not shared with third parties for AI training without prior explicit consent.
24.1 Partner Network. Aviotix may engage affiliates, resellers, distributors, or referral partners.
24.2 Purchasing Channels. Customers may purchase Services directly from Aviotix or through authorised partners.
24.3 Limited Partner Data Access. Partners may receive limited Customer account information for administration purposes only.
24.4 Customer Data Protection. Partners do not have access to Customer Data or Outputs unless explicitly authorised.
24.5 Separate Affiliate Terms. Affiliate and partner arrangements are governed by separate agreements.
25.1 Service Evolution. Aviotix may update, enhance, modify, or evolve the Services.
25.2 Notice of Material Changes. Aviotix will use reasonable efforts to provide advance notice of material changes.
25.3 No Feature Guarantee. Aviotix does not guarantee continued availability of any specific feature.
26.1 Suspension of Access. Aviotix may suspend access where Customer breaches these Terms, poses risk, engages in unlawful activity, or has unpaid fees.
26.2 Notice of Suspension. Where practicable, Aviotix will provide notice and opportunity to cure.
26.3 Reinstatement. Access will be restored once the issue is resolved unless restricted by law.
26.4 Termination by Aviotix. Aviotix may terminate for material or severe breaches.
26.5 Termination by Customer. Customer may terminate in accordance with Section 6.
26.6 Effect of Termination. Data retention and deletion are governed by Section 7.
27.1 Compliance with Laws. Customer must comply with all applicable export control and sanctions laws.
27.2 Restricted Data. Customer must not process restricted data without required authorisations.
27.3 Right to Refuse Processing. Aviotix may restrict processing to comply with legal obligations.
28.1 As-Is Services. Services and Outputs are provided “as is” and “as available”.
28.2 No Guarantee. Aviotix makes no warranties regarding accuracy or fitness.
28.3 Probabilistic Processing. Outputs may contain errors or confidence variations.
28.4 Customer Responsibility. Customer uses Outputs at its own risk.
28.5 Dependency on Input Quality. Output quality depends on Input Data quality.
28.6 Good-Faith Resolution. Customer should contact Aviotix regarding Output concerns.
28.7 Public Statements. Customer must allow investigation before public claims.
28.8 No Liability for Input Defects. Aviotix is not responsible for Input-related defects.
29.1 Exclusion of Certain Damages. Aviotix is not liable for indirect or consequential damages.
29.2 Aggregate Liability Cap. Liability is capped as described in these Terms.
29.3 Enterprise Agreements. Enterprise liability terms override this Section where applicable.
29.4 Mandatory Legal Exceptions. Certain liabilities cannot be excluded by law.
29.5 Allocation of Risk. The limitation reflects a reasonable allocation of risk.
30.1 Customer Indemnity. Customer shall indemnify Aviotix against claims arising from Customer use or breach.
30.2 Conduct of Claims. Claims shall be handled with cooperation and consent.
30.3 Limitation. Indemnity does not apply to Aviotix’s fraud or wilful misconduct.
31.1 Governing Law. These Terms are governed by the laws of Ireland.
31.2 Exclusion of Conflict Rules. Conflict rules and CISG are excluded.
31.3 Mandatory Rights. Mandatory legal rights remain unaffected.
32.1 Good-Faith Resolution. Parties shall attempt good-faith resolution before litigation.
32.2 Exclusive Jurisdiction. Irish courts have exclusive jurisdiction.
32.3 Waiver of Objections. Objections to jurisdiction are waived.
32.4 No Arbitration. No arbitration applies unless agreed.
33.1 Notices to Customer. Notices may be provided electronically.
33.2 Notices to Aviotix. Notices must be sent to legal@aviotix.eu.
33.3 Deemed Receipt. Receipt rules apply for email, in-platform, and postal notices.
33.4 Language. All notices shall be in English.
34.1 Customer Restrictions. Customer may not assign without consent.
34.2 Aviotix Rights. Aviotix may assign without Customer consent.
34.3 Change of Control Notice. Reasonable notice will be provided where practicable.
34.4 Customer Remedies. Customer may terminate for material adverse change.
34.5 Binding Effect. These Terms bind permitted successors.
35.1 Force Majeure Events. Aviotix is not liable for events beyond its control.
35.2 Effect. Obligations are suspended during Force Majeure.
35.3 Customer Payments. Payment obligations remain.
35.4 No Termination for Temporary Events. Temporary events do not justify termination.
36.1 Entire Agreement. These Terms constitute the entire agreement between the Customer and Aviotix in relation to the Services and supersede all prior or contemporaneous agreements, negotiations, understandings, representations, or communications.
36.2 No Reliance. Each party acknowledges that it has not relied on any statement, representation, assurance, or warranty not expressly set out in these Terms.
36.3 Order of Precedence. In the event of conflict, the following order applies: (a) any Enterprise Agreement; (b) the Data Processing Agreement (DPA); (c) any Schedule; (d) these Terms; (e) the Privacy Policy; (f) the Cookies Policy.
36.4 Incorporated Policies. The Privacy Policy and Cookies Policy are incorporated for informational purposes and do not amend these Terms unless expressly stated.
37.1 Updates. Aviotix may amend these Terms to reflect changes in Services, law, or business practices.
37.2 Notice. Material changes will be notified in advance. Paid Customers will receive at least 30 days’ notice where reasonably practicable.
37.3 Acceptance. Continued use after the effective date constitutes acceptance.
37.4 Non-Acceptance. If the Customer does not agree, use must cease and the Subscription may be terminated under Section 6.
38.1 Severability. Invalid provisions shall be modified to the minimum extent necessary to be enforceable.
38.2 Severance. If modification is not possible, the provision shall be severed.
38.3 Continuing Effect. Remaining provisions remain in full force and effect.
39.1 No Implied Waiver. Delay or failure to exercise a right does not constitute waiver.
39.2 Written Waiver Only. Waivers must be in writing and signed.
39.3 Limited Scope. Waivers apply only to the specific instance granted.
40.1 Unforeseen Matters. Parties may engage in good-faith discussions where matters are not expressly addressed.
40.2 No Obligation to Agree. No obligation exists to reach agreement or modify these Terms.
40.3 No Implied Amendment. Any resolution is binding only if agreed in writing.
Aviotix Ltd
Registered in Ireland (Company No. 790146)
Registered Office: 22 The Court, Carrickmines Manor, Dublin, ROI
Email: support@aviotix.eu
Legal Notices: legal@aviotix.eu
Websites:
frontend.aviotix.eu
www.dronetwins360.eu
www.dronetwins360.com
www.dronetwins360.net
1. Scope. This Schedule applies only to Consumers as defined in Section 4.2.
2. Statutory Rights. Mandatory consumer rights under Irish and EU law are not limited.
3. Cancellation and Refunds. Statutory withdrawal and refund rights apply where required by law.
4. Liability. Section 29 applies only to the extent permitted by consumer law.
5. Indemnities. Section 30 does not apply to Consumers except where legally required.
6. Suspension and Termination. Actions will comply with consumer protection laws.
7. Interpretation. Terms shall be interpreted fairly and transparently for Consumers.
1. Active Subscription. Customer Data is retained while the Subscription is active.
2. Retention Period. Data is retained for up to twelve (12) months after termination unless a shorter tier-based period applies or deletion is requested.
3. Early Deletion. Customers may request deletion subject to legal and operational constraints.
4. Backups. Deleted data may persist in encrypted backups for up to 90 days.
5. End of Retention. Data may be permanently deleted after the retention period.
6. Legal Holds. Data may be retained where legally required.
7. Derived and Aggregated Data. Non-identifiable derived data is not subject to deletion.
8. Transparency. This Schedule defines contractual retention obligations.
9. Categories of Data. Applies to Input Data, Outputs, User Data, and Customer Personal Data.
Download the AVIOTIX DATA PROCESSING ADDENDUM (DPA)